Credit Card Personal

• The new Vidanova Mastercard Debit Card will have the same PIN code you had in your SFT Maestro
  Card. If you don’t remember your PIN please contact Card Support at +5999-7322900 or +1 800 358
  8902 during business hours;
• The new Mastercard Debit card can be used at any POS/ATM/Fuel Dispenser in Curaçao and abroad;
• The new Mastercard Debit card can be used to shop online and pay your bills as a regular
  debit/credit card. You can also use it In-Apps and register it to pay for your recurrent subscriptions;

• The cashier or you inserts the card;
• The cashier enters the amount;
• You confirm the amount;
• You select checking or saving account;
• You enter your PIN;
• Leave your card in the Point-of-Sale (POS) terminal until the terminal tells you to remove it;

For security reasons, you need to enable the contactless functionality of your card by performing a
successful, approved chip PIN transaction first.

• Look for the “Contactless” symbol at the cashier or Point-of-Sale (POS) terminal
• Tap your card at the Point-of-Sale (POS) terminal
• Go, payment done

Our Point-of-Sale (POS) terminals are chip-enabled
The daily “Contactless” limit is ANG 100.00

• Shop in-Store
• Shop Online and in-Apps
• Pay Contactless
• ATM (cash withdrawal)

You can pass by our premises during business hours and complete the necessary form or you can simply send us a SECURE MESSAGE through Vidanova e-Banking.

Mastercard Debit card

• Call +5999-7322900 / +1-800-358-8902 (daily till 22:00) or +1-636-722-7111 (24/7)

Visa Credit Card

• Call +5999-7322900 / +1-800-358-8902 (daily till 22:00)

• Email: [email protected]
• WhatsApp: +59997322900 (https://wa.me/+59997322900)
• Social Media: Facebook or Instagram
• Or simple scan our QR-code

• You should have a bank account with us
• For Personal Credit Card: Last 2 salary slips
• For Business Credit Card: Copy of Balance Sheet

You should have a bank account with us.

• Minimum Payment: 5% of the outstanding amount (18% interest per annum is applied)
• Full Payment: Full amount used of the previous month (0% interest per annum is applied)

Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and as “BILLER” choose “VISA CREDIT CARD PAYMENTS”.

Under “TRANSFERS & PAYMENTS”, go to “BILL PAYMENT” and proceed by selecting your account and as “BILLER” choose “VISA PREPAID DEPOSITS”.

You can pass by our premises during business hours and complete the necessary form or you can simply send us a SECURE MESSAGE through Vidanova e-Banking.

By default, all cardholders will receive an alert for each transaction, either approved or declined, when using our Visa Credit- & Prepaid Card.

Yes, we do have “Insurance Protection Fee” and the monthly fee is 2‰ of your credit limit.

Yes, we charge a Visa Membership Fee depending on the Visa product you have, and we charge 2‰ of the credit limit for Insurance Protect Fee.

Yes.

Usually No (only if your address changes like on Amazon).

A Credit Card is basically a credit facility which the bank borrows (credit limit) which you must repay back the next month in full or in monthly installments (5% of the outstanding balance).

You won’t be able to use your Credit Card until you deposit funds or request a limit increase.

If you opt to pay in monthly installments, you should consider how much max you want to repay back (limit credit per Visa product is different). Also, you should consider the annual Visa Membership Fee and the Insurance willing to pay.